Hardware work for us is mostly schools, NGOs, and small offices around Kisii and Nairobi.
We track devices in a simple sheet: who owns it, what failed, what we tried, when it goes back. Nothing glamorous, but it stops laptops disappearing in the repair queue.
Remote triage saves trips. When we do go on-site, we bring common parts instead of promising same-day miracles.
If you are choosing a repair partner, ask how they communicate delays—not just how fast they answer the first call.